Telecoms Support Administrator - Neoci Ltd : Job Details

Our client is hiring for an office based Telecoms Support Administrator based south of Manchester

Salary of between £28k - £30k

Qualification:

• Minimum 2 years’ experience in a similar role, experience of the telecoms industry is desirable but not mandatory as full training will be provided.

Main Duties & Responsibilities:

• Processing of customer orders.
• Updating partners/customers with order statuses
• Addressing any issues with processed orders
• Credit checking customers
• Setting up and chasing of direct debits with customers and partners and following up with any cancellations
• Setting up trials and managing the full process
• Procuring hardware from company suppliers
• Supporting the sales team with Business Operations matters
• Operating Customer Service and Accounts desk to respond to customer queries on accounts, orders, and existing customers.
• Assisting with the on-boarding of new partners.
• Number allocations & number management
• Assistance with regular audit exercises
• Porting & exporting of customer numbers to and from our platform

Required Skills:

• Excellent spoken and written communication skills
• Attention to detail
• To be a quick learner, able to adapt to changing environments
• Be able to grasp new concepts quickly
• Team player
• Good working ethics
• Intermediate level Excel