Telecoms Support Engineer / Technical Support Engineer - Reed : Job Details

Telecoms Support Engineer / VOIP Support Engineer

• Type: Permanent
• Location: Croydon
• Salary: Up to circa £35,000 per annum (dependant on experience)

Exciting opportunity for Technical/Telecoms Support Engineer, with a focus on VoIP to join a growing telecommunications organisation based in Croydon

This role involves providing 1st and 2nd line technical support within the telecoms and connectivity sector.

This is a rare chance to join an organisation of dedicated professionals in a calm, non-call centre environment where we value innovation and responsiveness. The company have a strong record of staff retention and a very low turnover, and offer a great working environment. 

If you are keen to advance your career in technical support within the telecoms sector please apply below.

Day to Day of the role:

• Provide technical support across entire product portfolio, with a focus on VoIP.
• Assist in diagnosing faults across all platforms and liaise with suppliers to ensure timely resolution.
• Interact with clients through tickets, emails, and calls, offering clear communication of technical topics to both technical and non-technical customers.
• Contribute to the continual improvement of the platform and processes.
• Demonstrate a proactive approach to problem-solving and a willingness to see support scenarios through to completion.
• Expand knowledge across a wide portfolio of services, platforms, and suppliers, with a self-starting attitude and a drive to find solutions.

Required Skills & Qualifications:

• Experience in 1st / 2nd line technical support within the telecoms and connectivity sector.
• Ideally some knowledge of BT / Openreach procedures or TalkTalk, Virgin, and Sky systems
• Experience with VoIP is highly desirable.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
• A proactive mindset aligned with our values of innovation, openness, and continual change.