Telephone Collections Agent - Four Squared : Job Details

As an Outbound Debt Collector specialising in private parking debt, you will be responsible for contacting individuals with outstanding parking changes and fees, negotiating payment terms, and securing payment. You will work to recover debts on behalf of private parking companies, utilising a customer-focused approach to resolve payment issues while adhering to company policies.Key Responsibilities:

• Contact Debtors:
  • Make outbound calls to individuals with outstanding private parking debt.
  • Use various communication channels, including phone, email, and SMS, to reach debtors.
• Negotiate Payments:
  • Engage with debtors to discuss their outstanding debt.
  • Offer solutions, such as payment plans or settlements, to resolve debts in a timely manner.
  • Maintain a professional and empathetic approach during all interactions.
• Documentation and Reporting:
  • Accurately record all interactions, payment agreements, and relevant debtor information in the company's CRM system.
• Compliance and Legal:
  • Ensure all collection activities comply with relevant laws and regulations, including data protection and consumer rights legislation.
  • Stay updated on industry best practices affecting debt collection.
• Customer Service:
  • Provide clear and accurate information to debtors regarding their accounts and the consequences of non-payment.
  • Handle disputes or complaints in a professional manner, escalating complex issues to the Collections Manager as necessary.
• Performance Targets:
  • Meet or exceed monthly and quarterly collection targets set by the Collections Manager.
  • Continuously strive to improve collection rates and reduce break rates.
• Experience:
  • Previous experience in debt collection, customer service, or a related field.
  • Experience with private parking debt collections is highly desirable.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong negotiation and problem-solving abilities.
  • Ability to handle difficult conversations with tact and professionalism.
  • Proficient in the use of CRM systems and Microsoft Office Suite.
• Personal Attributes:
  • Self-motivated with a results-oriented mindset.
  • High level of integrity and ethical behaviour.
  • Ability to work under pressure and manage multiple tasks effectively.

Working Conditions:

• Primarily office-based with potential remote work options.
• Standard working hours with some flexibility required to accommodate peak collection periods.
• May involve occasional evening or weekend shifts, depending on debtor availability.

Salary and Benefits:

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package including health insurance, pension, and paid time off.
• Ongoing training and professional development opportunities.