Telephony Contact Center Technician - In Technology Group Limited : Job Details

Telephony Contact Centre Technician - Contract Vacancy

Rate: £120-£130 p/d

Contract Length: 3 Months (Potential for extension)

Working Location: Oxford (Full-Time) - Hybrid working available

Start date: Asap

My client has a requirement for an eager-to-learn telephony contact centre technician on a 3-month contract to start asap. The client is a managed service provider that supports clients with their networks and telecoms.

The client has had internal team restructure and requires a Telephony contact centre technician to support their top End Clients.

Responsibilities:

• Experience in 1st line technical support/ customer support experience via phone and email, resolving customer queries in a timely and efficient manner.
• 1-2 years' experience needed
• Previous experience B2B enviornment
• Understanding of MSPs and the telecoms industry.
• CCaaS experience
• Ticketing systems experience (Service Now, Zendesk, ConnectWise, JIRA etc)
• Liaise with other teams and departments to ensure timely resolution of incidents and requests.

Technical Skills:

• Cloud tech
• CCaaS (Contact Centre)
• 8x8
• Gamma
• Microsoft Teams
• Dynamics 365
• ServiceNow
• Salesforce

If your interested in the position please apply with your CV.

In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.