Telesales Manager - Reed : Job Details

Telesales Manager£40,000 doe

We are delighted to be working with a leading Food supplier based in the UK, renowned for their wide range of mouth watering products and commitment to quality.

Are you a natural leader with a passion for driving sales and delivering exceptional customer service? I'm looking for a motivated and energetic individual to lead the Customer Services/Telesales Team to new heights!

Why You’ll Love This Role:

• Lead and Inspire: Manage and motivate a dedicated team to achieve sales and profit targets.
• Drive Success: Be the communication hub for customers and internal departments, ensuring smooth and efficient operations.
• Innovate and Improve: Develop and implement cost-effective methods to enhance our department’s performance.
• Make an Impact: Communicate exciting promotions to customers and provide crucial holiday coverage for our sales teams.

What You’ll Do:

• Resolve customer service issues swiftly and effectively.
• Handle customer calls and emails with efficiency and professionalism.
• Process orders accurately and promptly.
• Prepare insightful performance reports.
• Achieve and exceed sales targets.
• Maintain seamless communication across all departments and with customers.
• Update customer pricing and onboard new customers proactively.

Your Key Responsibilities:

• Oversee daily operations of Customer Services & Telesales for optimal workflow.
• Set clear objectives and KPIs for your team.
• Recommend and implement initiatives to boost customer retention and engagement.
• Analyse sales data to identify growth opportunities.
• Conduct regular team meetings and performance reviews.
• Prepare essential reports for sales and operations meetings.
• Represent Customer Services at key sales meetings.
• Provide expertise in order processing and system problem-solving.
• Ensure daily call sheets are completed and maintain high service levels for key accounts.

What We’re Looking For:

• 5+ years of experience in a busy SOP office with telesales and customer service activities.
• GCSE education (Grade B in English and Maths) or GCSE ‘A’ level education.
• 2 years of supervisory experience.
• Proven ability to lead and inspire a team.
• Excellent customer service skills and conflict resolution abilities.
• Strong knowledge of Microsoft Office and effective time management.
• Exceptional communication skills and the ability to work under pressure.
• Flexibility to work outside of scheduled hours as needed.

Ready to take the next step in your career? Apply now and lead our team to success!