Telesales Team Leader - Whistl : Job Details

At Whistl, we're dedicated to providing exceptional service and innovative solutions to our clients. We thrive on a dynamic team culture and a results-driven approach.

We're now looking for a passionate Telesales Team Leader to join our sales team in Bolton.

As the Telesales Team Leader, you'll be taking on an exciting, dynamic role where your leadership and communication skills will shine.

You'll use your extensive experience in verbal and written communication with customers, along with strong team leadership abilities to coach and guide our Telesales team, supporting them in achieving their targets and handling escalations.

You'll also be responsible for booking effective appointments for the New Business team from both inbound and outbound enquiries, ensuring potential customers are matched with the most relevant Whistl services.

If you're ready to take the next step in your career, help your team thrive, and lead with purpose, this role is for you.

• Lead, mentor, and develop a team of telesales representatives to achieve and exceed sales targets, fostering a positive team environment that encourages collaboration and motivation.
• Create and implement effective sales strategies and training programs to enhance team performance, monitor team performance and provide regular feedback, coaching, and support to drive success.
• Analyse sales data and market trends to identify opportunities for growth and improvement.
• Maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Effectively utilise the relevant software (e.g. CRM systems) to maintain accurate and up-to-date records and provide related reports as required.
• Collaborate with management to develop sales goals and ensure alignment with company objectives.

We would welcome applications for this Telesales Team Leader role from candidates with the following skills: Team Leader telesales lead, call centre, cold calling, lead generation, sales, MS Office, and CRM or as a Telesales Executive, Sales Executive, Sales Associate, Sales Representative.

• Enhanced annual leave entitlement
• Access to our prestige Benefits and Rewards Portal
• Long service rewards
• Health cash plan
• Life Assurance Scheme
• Career development opportunities
• Access to a well-established Employee Assistance Programme provider
• Hybrid working opportunities

Our Telesales Team leader can earn up to an additional 40% of their basic monthly salary.

• Strong verbal and written communication skills, adaptable to various audiences, with proven ability to influence colleagues and stakeholders while building relationships with co-workers, managers, and clients.
• Skilled in prioritising and coordinating multiple tasks to meet deadlines
• Experience in managing and motivating teams to achieve targets
• Excellent analytical and numeracy skills to interpret data and draw conclusions
• Knowledge of the postal and parcel industry and market sectors and familiarity with Whistl products and services
• Proficiency in MS Office, Microsoft CRM
• Valid UK driving licence

We are the UK's leading delivery management company providing efficient, high-quality and competitively priced services across business mail, parcels, fulfilment and doordrop media in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to deliver excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeding our business and personal development goals.

We are a family of uniquely different people with strengths in the areas we work in, and we always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

Due to the nature of our business, this role may be subject to a DBS check.