Telesales Team Leader - Bis Henderson : Job Details

Location: Wednesdbury Salary: c £35,000.00 + benefitsSummary:Supporting, developing and motivating a team of 5 to 6 telesales executives to deliver key objectives and KPIs to achieve a high level of customer service standards and maximise sales.Key Responsibilities:

• Managing a team to deliver sales revenue, conversion, quality and people related targets
• Complete call and email quality checks within the team
• Provide coaching and support to the team
• Able to identify process improvements for efficiency, productivity and the customer experience.
• Managing all aspects of small-scale projects

Experience:

• A minimum of 2 years' experience in a fast-paced sales environment
• Strong leadership and people skills with an excellent coaching ability
• Track record of delivering targets and working towards KPIs
• Knowledge of CRM operating packages
• Ability to negotiate and influence at all levels
• Able to resolve customer escalations and complex issues

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.