Temporary Customer Advisor - Michael Page Business Support : Job Details

Support the Regional Service Manager and Service Operations lead to improve productivity by taking responsibility for co-ordinating resources within their immediate team, and identifying and implementing areas for improvement within the service booking process.

Client Details

A well known manufacturing company based in Weybridge.

Description

• Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site. Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
• Producing quotations using SAP, confirming and documenting price and site availability to customer.
• Processing customer orders and service partner purchase orders: check availability against customer's requested date and reserve in service planning system - arrange engineer.
• Communicating with credit controllers regarding credit checks / issues.
• Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets.
• Providing operational training to other temporary team members and compile data for analysis
• Reviewing systems to identify and design improvements to processes and procedures within the Internal admin Team. Discuss and agree any changes with the regional administration teams.
• Being the voice of your regional admin team to management to communicate issues and improvement plans.
• Communicating with the regional administration teams to arrange cover during periods of holiday, sickness and other absences.
• Prioritise mail to maintain customer satisfaction.
• Maintaining responsibility for administrative and customer service support for field service scheduling, warranty and contracts being processed in a timely and accurate manner.
• Delivering a high quality professional service to external customers and colleagues.

Profile

• Ability to develop and maintain good relationships internally/externally and at all levels
• Excellent presentation skills and a confident, engaging communicator
• Highly organised & able to prioritise
• Ability to work under pressure and maintain accuracy
• Demonstrate customer centric behaviours and a passion for customer service
• Competent in systems application
• Previous experience of working within a Customer Service role is essential, with a preference for someone who has worked in a technical environment.

Job Offer

• Immediate start
• Good rate of pay
• Working in a well established company