Temporary Customer Service Administrator - Elizabeth Michael Associates : Job Details

TEMPORARY CUSTOMER SERVICE ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY - FRIDAY 37.5 HOURS

1 WEEKEND PER MONTH

£11.44 PER HOUR

S18 - SHEFFIELD

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

• Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
• Ensuring a professional and tailored approach for each interaction.
• Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.
• Scheduling and Booking Appointments
• Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
• Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
• Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
• Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

• Good interpersonal and communication skills
• Excellent telephone manner
• Excellent customer service skills
• Ability to deliver tasks to tight deadlines
• Ability to complete admin tasks accurately and follow instructions
• Confidence and ability to establish effective working relationships both internally and externally
• Ability to work on own initiative
• Ability to multi-task in a fast-paced high-volume environment
• Ability to work in a pressurised environment
• Touch Tying Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator!