Temporary Customer Service Representative - Pertemps Redditch Commercial : Job Details

My client is a manufacturer of precision tools and are looking for a Customer Service Representative to provide excellent customer service and promote their ideas throughout the organisation. My client’s main goal is to increase customer satisfaction, loyalty, and retention and to meet the customer needs and their expectations. Customer Service Representative£12.80Redditch basedTemporary – 2 months.Monday to Friday / 9am to 5pmOUTLINE

• To become fully conversant with the company ERP system (currently Navision). 
• Improve customer service experience, create engaged customers, and facilitate organic growth. 
• Take ownership of customers issues and follow problems through to resolution. 
• Operate and follow service procedures, policies, and standards. 
• Keep accurate records and document customer service actions and discussions. 
• Keep ahead of industry’s developments and apply best practices to areas of improvement. 
• Control resources and utilise assets to achieve qualitative and quantitative targets. 
• Maintain an orderly workflow according to priorities. 
• Process Sales Orders and Quotations in a timely manner and in line with the company goals. 
• Progress outstanding orders product and keep customers informed with delivery information.   
• To prepare & despatch customer invoices. 
• Monitor and work on the Department Inbox dealing with all enquiries in a timely manner, keeping customers and any other parties involved notified throughout. 

SKILLS REQUIRED

• Computer Literate. 

• Good telephone Manner. 

• Able to work under pressure. 

• Good communication skills. 

• Excellent attention to detail. 

• Excel knowledge and basic skills. 

If this sounds of interest, please click APPLY TODAY or email your updated CV to