Temporary Office / Reception Support - Third Solutions : Job Details

We are recruiting for an immediate Reception/office support cover for sickness for a International Faith based charity who help to transform communities worldwide. You need to have strong reception , processing donation, office adminstration and systems skills.Full time in the office The RoleBe the first point of contact for all donor, retail, and membership enquiries by phone, letter or email and responding to these in a timely manner.To process online and phone donationsTo process online and phone retail orders Ensure high levels of customer service are always maintained.To record on excel and acknowledge all fundraising income received from various sources (cheques, cash, online giving).To brief internal stakeholders on upcoming activity to ensure consistency of call handling and messaging.Update contact records on the organisations databaseTo undertake simple social media and website updatesEnsure a high levels of customer service is always maintained.To ensure reception area is well-maintained, tidy and presentable at all times.Call handling and redirection.Greeting visitors; providing face to face information and signposting.Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location.To update the meeting rooms presentation notices and door signs as necessary.To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries.To receive visitors of tenants and informing the relevant tenant of visitors arrival.The CandidateExperience of working within an office or customer service environment is essential.Experience of using databases Experience of working with Excel is essential.Experience of Word, including the use of mail mergeExperience of Microsoft teamsPleasant and efficient telephone manner. Ability to interact in a friendly and personable manner with external clients, tenants and staff. Experience of working at a reception will be an advantage.Excellent computer skills and of MS Office software, MS Outlook, Teams and Zoom.IMPORTANT NOTEOur aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.We apologise that we cannot contact everybody in person but thank you in advance for your interest.Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.