Tenancy Sustainment Coach - Morgan Hunt Recruitment : Job Details

Tenancy Sustainment Coach

Manchester

35 hours per week

£32,796

Contract covering until July 2025

The client

Our client, a Housing Association, are looking to recruit a Tenancy Sustainment Coach until July 2025. The Tenancy Sustainment Team works closely with the Neighbourhood Teams to support those at risk of potentially failing a tenancy and to ensure tenancy sustainability.

The role

• To take referrals from Neighbourhood teams for the more vulnerable and complex customers, undertaking risk assessments, safeguarding and multi-agency work, drawing on their welfare benefit knowledge to help maximise customers income.
• To provide early intervention, guidance and assistance to customers who are most at risk of failing to sustain their tenancy, both before and during their tenancy.
• To focus on the customer's strengths, encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently.
• To understand customer demand trends and sustainment trigger points, using customer data to inform best approaches to deliver sustainment services.
• To provide support, coaching and assistance to front-line colleagues, to enable them to signpost and support customers, often working in conjunction with tenancy management or legal intervention when cases are escalated by colleagues for intensive support.
• To develop relationships with other support providers and agencies operating in our neighbourhoods in order to work collaboratively and to signpost customers to other specialist and/or statutory agencies.
• To champion, promote and adhere to our Customer Service Standards.

What our client is looking for:

• An understanding of the challenges vulnerable people may face when sustaining a tenancy.
• Strengths based interventions to support people to achieve positive outcomes.
• An understanding of welfare benefits and how to support customers to maximise these.
• A broad knowledge around mental health and addiction support.
• Experience of working with wider statutory agencies to support customers to sustain their tenancies.
• Hoarding knowledge would be beneficial.
• A driver with access to a vehicle for work.
• An Enhanced Adult DBS is required for this role.

For more information or to apply for the role of Tenancy Sustainment Coach, please contact me on .

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.