Tenant Liaison Officer - Niyaa People : Job Details

We are currently working with an established property services business within Bristol who are looking to add to their great team. Within this role you will be making a direct difference to the quality of peoples lives. If you are an experienced Tenant Liaison Officer/ Housing Officer or working within Social Housing please apply bellow.Tenant Liaison OfficerSalary: £30,000 - £35,000Location: BristolAs a Tenant Liaison Officer, you will be:

• Main point of call for all escalated resident queries and complaints.
• Investigating and resolving all formal complaints, working closely with the team.
• Liaising regularly with tenants to ensure all complaints are dealt with, ensuring they are updated on works progress.
• Reducing the number of formal complaints being raised, preventing any issues.
• Liaising with tenants to arrange work appointments.
• Working closely with the customer service team, achieving team targets as well maintaining productivity for individual targets.

To be successful in this Tenant Liaison Officer role, you will need to:

• Be an experienced Tenant Liaison Officer/ Housing Officer/ Social Housing Background
• Be experienced in social housing or have worked on a social housing contract.
• Strong written, oral and interpersonal skills.

The benefits of this Tenant Liaison Officer role are:Pension Scheme Buy / Selling of Annual LeaveGreat team environment.Big projects to get involved in.Career progression opportunities.If you would like to apply for this Tenant Liaison Officer role please apply here or send your CV to or call