Third Line Support - Franklin Fitch : Job Details

As Third Line Support , you will play a crucial role in providing technical support to clients. You will be responsible for troubleshooting and resolving IT issues, managing service requests, and ensuring seamless operation of our IT infrastructure. This role requires a proactive individual with a strong technical background and excellent customer service skills.

Key Responsibilities:

• Provide third-level support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and maintain Microsoft Azure environments, ensuring optimal performance and security.
• Utilize System Center Configuration Manager (SCCM) for software deployment, patch management, and asset tracking.
• Perform user account management and access control using Active Directory.
• Assist in the implementation and maintenance of IT policies and procedures.
• Document and track service requests and incidents using a ticketing system.
• Collaborate with other IT team members to identify and resolve complex technical issues.
• Participate in on-call rotation and provide after-hours support as needed.

Qualifications:

• Experience within an MSP is essential.
• Proven experience as a Service Desk Engineer or similar role in an IT support environment.
• Strong knowledge of Microsoft Azure, including VM management, networking, and security.
• Proficiency with System Center Configuration Manager (SCCM) for software deployment and system management.
• Experience with Windows Server, Active Directory, and Group Policy.
• Familiarity with ITIL best practices and service management principles.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, CompTIA A+, or ITIL Foundation are a plus.

Apply today!