Third Party Claims Manager - Robert Webb Recruitment : Job Details

Do you have a strong background in Motor Claims, specifically working on Third Party Claims? Do you also have excellent managerial experience and enjoy leading, training and motivating a busy team of claims handlers? Do you want to work for a growing business with an excellent reputation in their field?!

If yes, keep reading as we may have the perfect role for you!

Role: Third Party Claims Manager

Salary: £40k plus benefits

Hours: Monday to Friday 9-5.30pm (with flexibility)

Location: 2-3 days Liverpool office and the rest from home

Benefits: 25 days holiday, pension, healthcare plan plus much more

What you'll be doing;

You will be responsible for leading and inspiring a team of pre-litigation third party injury and credit hire claims handlers. You will ensure that claims are processed efficiently, within legal and regulatory frameworks, and with a focus on controlling indemnity spend and maintaining high standards of customer service.

The role involves overseeing case management, providing technical guidance, and driving continuous improvement within the team.

• To lead and motive your team to drive positive performance through effective coaching, delivering great service to customers at all times
• To set, review and ensure achievement of individual measures, team objectives and KPI’s
• To proactively manage performance/conduct and absence issues in line with company policies and procedures, liaising with HR as necessary
• To hold regular team meetings, engaging your team and providing clear direction and feedback
• To recognise and reward individuals and team achievements
• Compile and supply required MI in order to evidence performance including productivity and workflow
• To identify talent and support the development of your people
• To ensure each claim is dealt with in line with client procedure and within service standards, in line with agreed authority
• To support all teams with their customer journeys, real-time management, managing productivity, adherence and service levels ensuring colleague feedback and support is given in the moment
• To conduct audits across team and others as directed
• To provide guidance and advice in respect of referrals
• To complete appraisals and reviews of allocated staff, including monthly 1-2-1’s
• To handle complaints as allocated
• To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business
• To build great relationships with cross functional teams to ensure overall success
• To drive your own development by actively seeking development opportunities
• To ensure that change initiatives are driven and embedded within your team
• To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA
• To take responsibility for your own actions and those of your team ensuring you keep up to date with all communications, processes and procedures
• To support the recruitment and development of an engaged workforce

Requirements

What experience you'll need?

• Strong third party claims experience with previous supervisory/management responsibilities desired
• Experience dealing with credit hire claims desirable
• Excellent knowledge of the UK insurance market and regulatory framework
• Knowledge of FCA claims handling and complaint rules
• CII qualification or working towards preferred
• Ability to lead and motivate
• Excellent interpersonal verbal and communication skills
• Working knowledge of Microsoft software
• Excellent problem solving skills and initiative

Any offers are subject to satisfactory references and a DBS check.

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.