Tour Assistant - Middletons Tours : Job Details

We are looking for candidates to join our On-Board Coach Team based in Rugeley, Staffordshire, working on board, travelling the UK, Ireland and Europe by coach. We offer a variety of Day Excursions, Short Breaks and Longer Holidays.

THE OPPORTUNITY:

For our customers, creating memories and exploring the UK’s and Europe’s must-visit destinations on our holidays and day excursions is tremendously enhanced by our fantastic tour managers, tour assistants and drivers. Our team provide a friendly, enthusiastic and knowledgeable service on board our coaches, whilst serving an on-board drinks service and assisting our customers.

MAIN DUTIES INCLUDE:

• Welcome customer at their pick-up point. Check customers on and advise pre-allocated seat numbers.
• Delivering the on-board drinks service.
• Distributing concert/event tickets, maps and other key documents to customer on-board.
• Assist with passport and immigration issues.
• Assist customer with check-in and settle them into their accommodation.
• Develop a specialist area of knowledge.
• Use professional knowledge to answer questions from customer and to fulfil their expectations of the tour.
• Make sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
• Deal with emergencies, such as helping a customer who is ill or those needing to contact family members urgently.
• Advise about facilities, such as sights, restaurants and shops, at each destination.
• Working with the coach driver to resolve any issues which arise; this could be issues with hotels, rooms, seating or ticketing as well as other administrative duties.

YOU WILL NEED TO HAVE:

• A pleasant, outgoing and friendly manner with excellent people and verbal communication skills.
• The ability to get on well with people of all ages and backgrounds.
• A supportive, tactful and approachable manner.
• Good listening and questioning skills.
• Excellent planning and organisational skills.
• Good health and physical fitness in order to cope with the demands of the job.
• The capacity to make decisions quickly and change arrangements as required
• The ability to work well under pressure and cope with emergencies
• A flexible approach to work
• Energy, stamina and the enthusiasm to cope with different people's needs and demands over long, often irregular, working hours
• Health and safety awareness

The right candidate will have proven customer service skills, the ability to build quick rapport with team members and customers, excellent organisational skills and a passion for travel, creating amazing holidays and experiences for our customers.

The starting salary of £25k a year (pro-rata) can be increased to £35k a year (pro-rata) once the successful candidate progresses to a Tour Manager role. This role also gives the opportunity to travel widely, enjoy excellent hotels and have meals included.

On the job training will be provided.

Once in post, you'll be expected to keep your knowledge up to date. This can include researching the culture and recreational activities of a particular area, so that you can accurately inform customer when accompanying tours.

IS THE ROLE RIGHT FOR YOU?

You must have fantastic geographical knowledge and always open to learning further destinations. You will need to be a naturally organised person, have great listening and questioning skills and be a natural with planning and execution. You will be required to deliver confident and articulate commentary and have the ability to adapt to the needs and tone of different customer groups.

If you think you might be a good fit for the role, please contact us. We look forward to receiving your application!