Trading floor support role - Deutsche Bank : Job Details

Job Description:Job Title Direct Support Trade Floor (Junior Engineer) - Investment Bank Location London Corporate Title Associate/ Assistant Vice President You will join a highly motivated and technically proficient team dedicated to providing top-tier desktop support to front office users across various businesses, including Foreign Exchange (FX), Debt, Emerging Markets, and Corporate Finance. You will assist in supporting all front office technology and projects and help maintain our on-premises remote racked-based computer solutions and the Disaster Recovery site. This role offers exposure to innovative technologies and products in a transformative environment, working alongside seasoned experts in engineering, product, and the wider End User Computing team. What we'll offer youA healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year

Your key responsibilities

• Provide consistent customer service for all support queries and adhere to service management principles in an ITIL-based environment
• Gain a fundamental understanding of remote technologies, including a mix of virtual and physical endpoints
• Support the technical leadership of the team by assisting in the development and mentoring of junior talent
• Help prioritise and execute service requests, ensuring assignments are scheduled and completed in a timely manner; assist with upgrades and deployment of new products, both software and hardware
• Contribute to ticket analysis to identify common issues and trends and support the recommendation of corrective actions to eradicate underlying root causes
• Collaborate with Desktop and Windows engineering, Information Technology (IT) service management, and other teams to support the design and implementation of remedial plans

Your skills and experience

• Eagerness to learn trade floor desktop support and managing high-impact incidents
• Basic knowledge of Windows 10/ Microsoft Office 365 suite of products, particularly Excel and Outlook, as well as plugins
• Familiarity with Market Data/Trading/Execution platforms is a plus
• Strong client-facing skills, comfortable interacting face-to-face or via phone/Skype/email
• Willingness to manage and support Voice over Internet Protocol (VOIP) phones, turrets, and mobile devices

How we'll support you

• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• We value diversity and as an equal opportunities' employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (for example, screen readers, assistive hearing devices, adapted keyboards)

About us Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.