Training and Compliance Superviser - NJR Recruitment : Job Details

Our Client, a privately owned firm who offer independent financial advice to both corporate and private clients, currently have an opportunity for a Training& Compliance Superviser to join their team. The purpose of this role will be to support the delivery of an effective Training and Compliance function, where high standards are implemented and maintained. Identifying any potential risk that may damage the reputation,safety,security, or financial position of the group.

Resposibilities:

• Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules at all times.
• Comply with the relevant Compliance, TCF, T&C (TRH Learning and Development Scheme), financial crime and Anti-Money Laundering Procedures of the Company at all times.
• Ensure that the firms procedures, systems and controls comply with the requirements of the Financial Services ad Markets Act 2000, the FCA Statements of Principle & Code of Practice along with relevant FCA rules and uidance.
• Comply with GDPR requirements
• Keep up to date with all relevant product, legislative and technical changes, as required.
• Follow appropriate ethical standards within the business at all times.

General Contributions and Outputs

• Work closely with the Head of Compliance supporting all business areas across the group with compliance related issues

• Provide compliance guidance and training to relevant employees of the business
• Draft and update training & compliance policies and procedures
• Have confidence to challenge business decisions and processes to ensure that the business always remains compliant with FCA regulations, whilst also balancing commercial needs of the business
• Understand complex management and regulatory information and translate this into an easy to understand format for key stakeholders
• Conduct regular internal reviews or audits to ensure that compliance procedures are followed
• Provide detailed management information for reporting purposes
• Collate information for monthly meetings including file reviews, breaches, complaints and provide feedback where necessary
• Ensure any trading names are changed through the FCA
• Assist with sign off / implementation of internal policies, procedures and guidance
• Manage and maintain internal T&C resources.
• Support with projects as directed by the Head of Compliance
• Provide professional insight and suggestions with a view to creating process and performance efficiencies across the business
• Provide generalist compliance advice to the business and support with the mentoring and training of team members.
• Keep up to date with regulatory developments and maintain CPD records to evidence this.
• Advise senior management in a timely manner of:
• Regulatory issues.

Training & Compliance Monitoring

• Ensure that everyone connected to the firm’s regulated business has the skills, knowledge, and expertise to carry out their role appropriately (including non-advisory employees)
• With support from the Head of Compliance, develop clearly defined criteria and procedures, setting out the specific point when someone will be assessed as being competent.
• Measure and report meaningful KPI’s which reflect the needs of the business and allow for measurement of potential risk to the business.
• Maintain appropriate records to evidence compliance with the FCA’s Training and Competency requirements. Documenting the all aspects, from the recruitment of individuals, induction and initial training, through to attaining and maintaining competency.
• Ensure that the MI generated from the activities is being considered and any risks identified are being dealt with.
• Ongoing development and improvement of a clear and comprehensive T&C scheme which is appropriately personalised to the needs of the business and evidences the competency of relevant individuals.
• Weekly file checks, maintain the grading system, regular review of files to maintain quality and identify potential training needs.

Recruitment & Approved Persons

• Ensure that the firm’s recruitment / human resources policies (for example diversity and inclusion) meet the regulatory requirements and are adhered to
• Work with the HR/Operations department to ensure the firms recruitment and onboarding process is adhered to

• Ensure all relevant information is obtained before submitting to the FCA
• Submit applications to perform controlled functions within the business including Directors, Advisers and Non-Executive Directors.
• Complete Form C's for individual functions that are no longer required
• Ensure that all individuals performing a Senior Management Function receive regulatory approval before commencing duties.
• Ensure that the fitness and propriety of all individuals performing a certified function is reviewed on an annual basis.

Complaints

• Ensure all staff (including new staff) are aware of the firm’s complaints handling procedures.
• Under instruction from the Head of Compliance, review any complaints against the firm and dealing with them in accordance with the Regulator’s complaints handling rules and withing Service level agreements.

• Where necessary liaise with clients to obtain a better understanding of the complaint
• Ensure complaint registers are maintained
• Complete detailed investigation of complaints, identifying and analysing the root cause and refer to the Head of Compliance with findings
• Liaise with 3rd parties such as PI Insurer and the Financial Ombudsmen
• Issue final letters to clients after investigation

Systems and Controls

Review any delegated activities on an on-going basis to ensure they are undertaken adequately and meet the firm’s needs. For example:

• Vulnerable client procedures
• Conflict of Interest policy
• Complaints procedures
• Social media policies

If this seems like a role you are interested than apply online or for further information contact one of our specialist consultant quoting reference NJR

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