Training, Development and Labour Administrator - Dalkia UK : Job Details

Training, Development and Labour Administrator -Competitive Salary- Birmingham

The Role

Do you possess previous administrative experience? Are you confident using Microsoft Office and turning complex data into clear, actionable insights? If so, we have an exciting opportunity for you.

As a Training, Development and Labour Administrator, you will be responsible for managing weekly paid staff operating under various working rule agreements, alongside overseeing the training and development of colleagues.

This pivotal role ensures the smooth administrative operation of labour and training services across multiple projects.

If you’re ready to bring your skills to an organisation that values your contribution and offers opportunities to grow, we’d love to hear from you!

Key Responsibilities

• Provide ‘Helpdesk’ service to answer or channel appropriately any first point contacts (whether internal or external) and resolve or escalate as appropriate.  To include: telephone queries, visitors to department, written enquires and reception cover as required.
• Ensure that accurate records are kept in line with Data Protection.
• Undertake any ad hoc projects as directed.
• Responsible for ensuring that queries/responses are dealt with quickly.
• Updating and maintaining Training and Development database systems such as Kalidus and electronic  files.
• Support as and when required to any HR projects in line with agreed annual HR objectives
• Continuously review and improve the training and development administration services to ensure we are professional, efficient, business focussed and better than our competitors.
• Produce and distribute course joining instructions and evaluation forms for all internal and external course delegates as required.
• Manage attendance and drop out figures and report back accordingly.
• Manage vetting.
• Hotel/venue and car bookings.

The Company

At Dalkia, we're not just a leading technical and energy service provider in the UK. We're an embodiment of quality relationships and long-term value for our clients. Catering to both public and private sectors nationwide, our strength resonates in the diverse expertise of our people. With safety at our core, we adopt a proactive approach that prioritises the well-being of everyone we work with. Our culture thrives on respect, inclusivity, innovation, growth challenges, and an unwavering commitment to safety.

The Person

• Previous administration experience essential.
• Proficient in Microsoft packages.
• GCSE qualification or higher in Maths and English.
• Ability to analyse and interpret data.
  • Keen eye for detail and resilient to balance conflicting priorities.
  • Ability to verbally communicate at all levels of seniority to build rapport, trust and respect.
  • CIPD Desirable.
  • Previous Learning and Development experience is desirable.
  • Previous labour experience is desirable.