Training Helpdesk Assistant - London Fire Brigade - Reed : Job Details

• Location: Union Street, SE1 0LL
• Job Type: Temporary, Full-time

The London Fire Brigade are looking to recruit a Training Helpdesk Assistant to join the People Directorate within the Learning and Professional Development Section. This role is pivotal in providing exceptional helpdesk services and administrative support, ensuring the efficient delivery of training courses across the organisation. The ideal candidate will be the first point of contact for staff, handling inquiries with courtesy and efficiency, and maintaining manual and automated systems with high accuracy.

• Answer telephone calls and respond to inquiries via email
• Provide high levels of customer care and administrative support as required.
• Plan and organise work to ensure prompt completion of both routine and unexpected tasks.
• Maintain records and ensure data is managed in accordance with Brigade policy and GDPR.
• Establish and maintain effective working relationships with internal and external departments and representatives.
• Communicate any training schedule changes promptly to relevant parties.

• Experience providing an effective administrative support service
• Ability to work unsupervised in a methodical manner, maintaining accuracy and attention to detail in a busy environment.
• Proficiency in a range of IT applications and an understanding of their use in a work context.
• Experience in a customer-focused environment with a commitment to excellent customer service.
• Good written and verbal communication skills, with the ability to draft routine correspondence and reports.
• Organisational skills to manage workloads and respond to changing priorities/deadlines.

If this role of interest to you and you have the required skills and experience, then please click apply.