Transformation Lead - Citizen Housing : Job Details

Transformation Lead

Salary: £ 52,791

Position: Permanent, full time 37 hours per week

Location: Birmingham/Hybrid – minimum 2 days per week

We are brave, we are ambitious, we are honest, and we are Citizen!

This is an exciting opportunity to join the Transformation Team who are delivering a customer-led Transformation programme driving improvements to Citizen’s culture, services and products.

We are looking for someone with energy and enthusiasm who is passionate about delivering positive change. You will be working alongside our Project Management Team to drive our transformation programme ‘Putting our Citizen’s First.’

This role involves working across all areas of the business, using evidence to diagnose areas for improvement, working with colleagues to develop improvement plans and design solutions. You will be key to the project team assuming the role of Business Analyst, developing and delivering the right solution and ensuring that the benefits are realised and sustained.

In addition, you will support colleagues to understand, adopt and embed a continuous improvement culture across Citizen.

In return we will provide you with interesting experiences, encourage you to innovate and give you the opportunity to make a positive difference in our society.

In Transformation you can make a real difference, the role of Transformation Lead will involve:

• Obtaining, analysing and presenting data to identify areas for improvement and to support decision making by business leaders
• Collaborating with colleagues across the business to design innovative and creative solutions to solve business problems
• Ensuring that design solutions meet the needs of customers, colleagues and regulatory requirements
• Defining and communicating requirements to colleagues and ensuring that these are delivered
• Identifying and defining benefits to be delivered
• Running workshops in person, online and hybrid to deliver project objectives
• Working with the business to ensure that improvements and benefits are embedded and sustained

As Transformation Lead, we need you to have:

• Experience of leading and managing change activities
• Experience in using Microsoft Office products to present, analyse and process data
• Experience of utilising different tools and techniques to process map and problem solve
• Experience of presenting and leading meetings, workshops and/or training at different levels
• Excellent communication and presentation skills
• A passion for driving meaningful change and making a difference
• Great organisational skills
• An ability to work flexibly and respond to changing priorities
• An enthusiastic and approachable personality

We would be really excited if you have:

• Qualifications linked to Lean transformation
• Experience of delivering AI/RPA transformation projects
• Experience of delivering transformative change in Housing Management Services

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme – option to buy up to an additional 5 days per year
• Annual leave starts at 25 days per year plus bank holidays
• Enhanced family leave (maternity, paternity and adoption)
• Organisational Sick Pay
• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working
• Occupational Health
• EAP – a 24/7 telephone counselling service providing free, confidential advice.
• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.
• Opportunity to study for a professional qualification
• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: Friday 21 February 2025

Interview date: W/C Monday 03 March 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.