Transport Coordinator - HP4 Recruitment Ltd : Job Details

Job Title:Transport CoordinatorLocation:BirminghamContract: PermanentSalary Range: £28,500 - £30,000 per annumWorking Days: Monday - FridayWorking Times: 09:00am - 06:30pm

We are currently recruiting aTransport Coordinator forour clientbased in Birmingham.This is apermanentopportunity.

As a Transport Coordinator, you will be a vital part of the team, ensuring the safe, efficient, and timely movement of freight within the distribution network. You’ll be responsible for coordinating daily driver operations and maximising revenue through handling national quotes and bookings via the Haulier Exchange platform.

Key Responsibilities:

Your role will involve a variety of tasks, including but not limited to:

• Answering inbound calls from customers and drivers, maintaining a professional and efficient service.
• Recording client and driver details accurately in the company’s system.
• Maintaining high standards of customer service by responding promptly to customer needs.
• Managing inquiries from both drivers and customers and resolving any issues effectively.
• Collaborating with the Operations Manager to identify opportunities for service improvements.
• Ensuring compliance with regulations around vehicle safety, working hours, and statutory requirements.
• Planning and ensuring the optimal use of drivers and independent service providers.
• Conducting daily driver debriefings and assisting with training and inductions for new team members.
• Managing Sameday bookings and quotes, liaising with handling depots, and ensuring cost-effective solutions.
• Monitoring the Sameday mailbox and processing requests via the Haulier Exchange portal.

Experience & Qualifications:

The ideal candidate will have:

• At least 1 year’s experiencein logistics or warehousing, with a strong understanding of transport operations.
• Solid experience inclient and driver support.
• Excellentgeographical knowledge of the UKand route planning skills.
• A working knowledge ofEU driver hours regulations,vehicle capacity, andload requirements.
• Understanding ofcourier operationsandaviation security.
• Ability to work under pressure in a fast-paced environment.
• Strongcommunication skillsand a customer service focus.
• Decision-making skillsand the ability to work independently or as part of a team.
• A proactive approach toclient development, managing dynamic pricing to optimise revenue.

Core Attributes:

We are looking for a candidate who:

• Isenergetic,professional, and motivated, bringing enthusiasm to their role.
• Hasstrong organisational skills, attention to detail, and a solution-oriented mindset.
• Responds positively to the needs of both clients and colleagues.
• Contributes to acollaborative team culture, promoting ethical and efficient working practices.
• Has the ability tosolve problems proactively, ensuring smooth operations.
• Can communicate professionally and effectively with staff and customers at all levels.

Special Conditions:

• Flexibility in working hours may be necessary to meet operational demands.

Benefits:

• Salary: £28,500 per annum, with an increase to £30,000 after a successful 3-month probation.
• Holiday: 25 days annual leave, plus bank holidays.
• Pension: Enrolled in the company’s pension scheme as per auto-enrolment.
• Notice Period: 4 weeks' notice required following the probation period.

This is a fantastic opportunity to join a growing company with the potential to develop and progress in a rewarding and fast-paced environment. If you're ready to take your career to the next level,apply nowto be considered for this exciting Transport Coordinator role!