Travel Coordinator - Pure Resourcing Solutions : Job Details

I have an exciting opportunity for a Travel Coordinator to work for a great client based in Colchester. Main Duties:•          Delivering Exceptional customer service to ensure the very highest level of satisfaction•          Establish at the outset the details of the enquiry in accordance with the processes•          Providing advice to customers on the content of itineraries and the best use of transport and accommodation available•          Using a bespoke IT system as well as standard Microsoft applications•          Liaising with Travel and Booking Co-ordinators regarding transport, accommodation, visits and meals•          Effective management of all detailed information relating to your assigned areas.•          Overseeing the booking of flights for specific tours within budget•          Ensuring all paperwork and supporting documentation is sent to clients.Skills:

• Proven experience and full understanding of delivering exceptional customer service
• Experience within the travel industry
• Ability to resolve problems, work under pressure and meet deadlines
• A knowledge of Microsoft IT products and ability to use IT systems
• Intermediate keyboard skills
• Ability to follow procedures
• A team player.
• Excellent verbal and written communications skills
• Calm and constructive approach to emergency situations
• Free to travel abroad from time to time
• The ability to learn complex products and apply such knowledge
• Attention to detail

In addition to a basic salary you will, in due course, benefit from a commission structure. This position is full time working Monday to Friday.