Travel Customer Services Represenative Ski - Antella Travel Recruitment : Job Details

Travel Customer Services Represenative Ski

Base Salary £29,000 + Great Benefits

Fully remote within the UK

Our client is a travel technology-based ski company who provide a fully integrated self service platform capable of booking an entire bespoke ski trip.

The platform empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations including accommodations, flights, transfers, ski passes, ski gear, and ski lessons.

They are now recruiting for Travel Customer Service Representatives to join initially on a 6-month contract with a view to go permanent.

Candidates must have previous customer services experience gained within the travel industry; this is essential.

The roles are offered on a fully remote basis within the UK with a rotating shift work schedule, including weekends and evenings.

Travel Customer Service Representative Responsibilities:

Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience.

Serve as the main point of contact for our customers throughout their journey

Pre-booking advice on where and how to book a ski trip.

Post-booking support according to customers' needs.

Support during the trip to give a great customer experience.

Liaise between customers and suppliers for requests, complaints, and updates

Travel Customer Service Representative Experience Required:

Previous customer service experience gained within the travel industry is essential

Experience working with support and CRM systems

Preferably In-Resort team experience

Excellent written and verbal communication skills.

Strong technical skills and self-learning ability to understand multi-platform systems.

Ski experience is not essential but an advantage.

Travel Customer Service Representative Salary and Benefits

Base Salary of £29,000

Fully Remote

22 days annual leave

Pension

To apply for this Travel Customer Services Representative role, please email me your CV and a member of the team will be in contact to discuss your application.