Travel Executive - Recruitment Avenue : Job Details

Travel Executive - Colombo, Sri Lanka. Market leading salary!

Our client a leading independent Travel company with Worldwide offices are looking for Travel Consultant to join their team in Colombo to service their clients to the profit of the Company by always providing excellent customer service, building relationships, and ensuring the efficient processing of all bookings and queries received.

This role requires the best customer service to look after many repeat clients, based in Central Colombo working in a team of experienced travel consultants

The role is 9-6am UK time so around 2:30-10:30pm Sri Lanka time based in Orion City

Travel Executive main tasks & responsibilities.

• Ensure that all travel enquiries are dealt with accurately and efficiently.
• Booking flights to worldwide destinations using Galileo, Amadeus, or Sabre as appropriate. This may involve the booking of nett fares and planning complex itineraries.
• Providing advice on visa requirements and arranging visas as appropriate.
• Take ownership and responsibility for all client queries handled until successfully concluded.
• Ensure that all fare rules, regulations, and conditions are given correctly with a full explanation.
• Ensure that valid alternatives are offered to all clients.
• Respond to and perform re-issues and recalculations in accordance with clients changing needs.

Travel Executive Skills & Experience required;

• Extensive Travel experience (e.g. Business Travel, Leisure Travel) Experience
• Working knowledge or a major CRS such as Amadeus, Galileo, Sabre or Worldspan
• Exceptional fare knowledge
• First class Customer Service