Travel Manager - Reed : Job Details

Travel Manager

• Location: York City Centre
• Job Type: Full-time
• Salary: £35,000
• Working Hours: Full-time 

Do you want to work for one of the best employers in York? Look no further!

We are currently recruiting for a dedicated Travel Manager who will play a key role in managing a dedicated team responsible for arranging travel, ensuring exceptional service delivery, and maintaining compliance with company travel policies. We are looking for a candidate with strong leadership skills, excellent communication abilities, and a keen eye for detail.

Day-to-day of the role:

• Lead and motivate a team of Flights & Rail Executives, fostering high performance, professional development, and team engagement.
• Build and improve team capability and motivation through one-to-ones, coaching, feedback, development, and empowerment.
• Oversee daily Flights & Rail operations, including workflows, technology solutions, and maintaining positive team morale.
• Supervise the booking and management of flights and rail tickets to ensure smooth operational processes and a hassle-free customer journey.
• Proactively handle travel disruptions, ensuring all customers reach their destinations while maintaining an excellent customer experience.
• Build and maintain strong relationships with suppliers to align with brand standards and operational needs.
• Liaise with other teams in the business to ensure a seamless tour experience for our internal and external customers.
• Participate in the out-of-hours team, providing essential support during non-standard working hours.

Required Skills & Qualifications:

• Proven experience in a high volume and fast-paced customer-focused environment with a strong emphasis on customer service.
• Ability to work under pressure to meet strict deadlines while exhibiting excellent attention to detail.
• Strong organisational skills with the ability to handle multiple tasks, complex schedules, and prioritise effectively to ensure smooth operation.
• Leadership & Team Management skills.
• Problem-solving and decision-making skills – able to make quick and effective decisions whilst dealing with real-time travel disruption.
• Solid experience in a Travel Management role is highly desirable.
• Passionate about delivering a great customer experience.
• Experience of liaising with suppliers.
• High level of resilience and tenacity.

Benefits:

• Excellent working location in the city centre with easy public transport links
• Employee discounts
• 33 days holiday inc bank holidays 
• Buy and sell holiday scheme
• Healthcare benefits 
• Enhanced maternity and paternity leave  
• Contributory pension scheme

If this sounds like it could be for you, don’t hesitate in applying!