Travel service executive - Michael Page Business Support : Job Details

We are looking for a Travel Service Executive to undertake the operative function of handling & managing clients needs & providing them with the utmost service possible. The role will underpin the direct sales & customer service function by liaising with direct holidaymakers, business accounts, rental & property agents, & numerous airlines to keep consumer holiday packages as streamlined as possible.

Client Details

The client we are working with is a national travel & holiday maker specialising in tailor-made packages for a wide variety of clients within the UK. The brand is a prestigious outfit that specialises in the hand-making of executive & luxury holiday & travel packages to a number of new & seasonally repetitive customers. The business operates in a niche market but provides exclusive services to a strong consumer base at present & is looking at expansive opportunities to maximise their market.

Description

Key responsibilities will consist of:

• Work with the CRM Manager to plan, set up, schedule, and deploy one-time, recurring, and triggered email and SMS marketing campaigns
• Manage the monthly email marketing calendar to ensure timely execution
• Ensure all marketing campaigns align with the brand's tone of voice and guidelines
• Deliver flawless campaign execution by adhering to agreed processes and SLAs
• Use tools like Google Analytics to track email statistics, analyse campaign performance, and provide actionable insights for optimisation
• Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders
• Identify new target audiences for email campaigns to enhance engagement
• Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients
• Support in securing new bookings, including manual pricing
• Manage voluntary and involuntary changes to existing bookings
• Assist with booking cancellations and serve as the first point of contact for in-house system queries
• Provide administrative support as needed to ensure smooth operations across all responsibilities

Profile

The successful candidate will possess an ability in:

• Knowledge of the travel industry or experience working within holiday making is advantagous
• Experience in email and SMS marketing, including campaign planning, execution, and performance analysis
• Proficiency in using CRM and marketing automation platforms
• Strong understanding of email marketing metrics, reporting tools like Google Analytics, and data-driven decision-making
• Ability to analyse campaign performance, provide insights, and suggest improvements
• Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs
• Strong organisational and time management skills to handle multiple tasks and meet deadlines
• Experience in customer service, with the ability to provide professional and world-class support to clients

Job Offer

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 1 paid charity day
• Private Medical Insurance or Healthcare Cash Plan
• Pension scheme
• 3x salary death in service benefit
• Reimbursed travel incentives seasonally
• Company events and incentives
• Free breakfast and beverages