User Research Lead - E.ON : Job Details

We are looking for user researchers on a 12 month fixed term contract to lead teams through our customer-centered venture building process. If you are a passionate, curious, motivated, qualitative research professional, we want to talk to you.

The Role

You will enable our venture teams to learn deeply about their potential customers, uncover pain, and vet early solution ideas. Your work will contribute to developing a pipeline of potential opportunity spaces and customers to pilot different solutions with.

Here's a taste of what you'll be doing:

Our typical research process involves open-ended interviews, storyboards and prototypes, as well as custom research to validate/ invalidate hypotheses and better understand risks. This includes:

• Working with teams to leverage the user research process

• Coaching teams on tactics and best practices for conducting effective customer development research

• Developing research and testing strategies and logistics for entrepreneurial teams by assisting in the creation of interviewee recruitment strategies and tactics, interview scripts, storyboards, and prototypes

• Leading research synthesis and translating observations into findings

• Partnering with designers on the creation of testing stimuli in various degrees of fidelity

Are we the perfect match?

• 5+ years of relevant work experience

• A mix of the following:

  • Extensive experience of discovery research in a commercial context - applying research methods to conceive, validate and explore a variety of solutions to customer problems

  • Background in psychology, experimental psychology, cognitive psychology, HCI, or behavioral economics

  • Background in design research/design ops, design, market research, service design

• Experience in customer journey mapping

• Demonstrated ability to plan and manage research projects, driving them through to completion with minimal guidance

• Adept at delivering high-quality research outcomes with time and budget constraints

• Willingness to wear different hats and learn/deploy new skills as an entrepreneurial environment requires

• Comfort within a fast-paced, collaborative environment with client teams who are often initially uncomfortable with ambiguity

• Ability to handle multiple priorities with strong attention to detail

It would be great if you had:

• Experience with behavioural science and design is a plus

• Experience in the energy sector or other highly regulated industries such as healthcare or banking

Here's what else you need to know

• Role may close earlier due to high applications

• Contract length 12 Months

• We'll have regular team socials and lively team chats

• Competitive salary

• Location - London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB with travel to our other sites when required.

• 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday off you want it.

• A generous pension scheme.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.