Vet Nurses Wanted - Vermelo RPO : Job Details

Join Our Team as a Pet Claims Assessor

Remote working 

Salary - £24,500 - £25,500

Are you passionate about pets and ensuring they get the care they deserve? Do you have strong attention to detail and a drive to meet targets? We’re looking for a dedicated Pet Claims Assessors to join our growing team and make a real difference in the world of Pet Insurance.

The Role:

As a Pet Claims Assessor, you will be responsible for assessing and validating pet insurance claims efficiently and accurately. You'll play a key role in ensuring the smooth processing of claims, while working towards meeting productivity targets and KPIs that are essential to our business goals.

Key Responsibilities:

• Review incoming forms and ensure claims are settled within the agreed (SLAs).
• Assess new and ongoing claim submissions by reviewing all claim documentation provided.
• Gather and verify information from customers and veterinary practices to accurately assess claims.
• Ensure valid claims are paid promptly and any anomalies are queried or declined as necessary.
• Identify potentially fraudulent claims and follow the agreed process for referral.
• Provide exceptional customer service through timely and accurate claim processing.
• Build and maintain strong relationships with customers and colleagues, promoting professionalism at all times.
• Maintain up-to-date knowledge of technical aspects, product offerings, and systems to effectively explain policy coverage to customers.

Essential Skills:

• Must have veterinary nurse experience or prior pet claims assessing experience.
• Strong communication skills and ability to work effectively as a team player.
• Excellent attention to detail.
• Solid data entry and IT skills.
• A flexible attitude and willingness to take on new tasks.

Desirable Skills:

• Previous experience in pet claims assessing.

What We Offer:

• A collaborative, fast-paced work environment.
• Hours - Monday-Friday 8am-4pm or 10-6pm 
• Competitive salary with a fantastic bonus scheme tied to performance targets and KPIs.
• 25 days of annual leave, plus Bank Holidays, and the option to purchase three additional days.
• Health Cash Plan for peace of mind.
• Access to a wide range of discounts and cashback offers for shopping, restaurants, travel, and more.
• Life Assurance (4x annual salary).
• A structured pathway for personal and professional development.
• Employee referral scheme to reward those who help us grow.

Ready to Make an Impact?

If you're driven by meeting targets, working in a team environment, and providing top-notch service, we’d love to hear from you. Apply now and start your rewarding career as a Pet Claims Assessor!