Visitor Experience Officer - National Trust : Job Details

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit and we are looking for an enthusiastic and proc-active Visitor Experience Officer to join the team.

Your working pattern will be Tuesday to Saturday (Sunday and Monday off work) each week.

Working bank holidays on a rota may be required to support the delivery of events and busier operations.

Reporting to the Visitor Operations and Experience Manager, you'll be working across the South Worcestershire portfolio, based at Croome, near Pershore.

You'll work closely with a group of dedicated Visitor Experience Volunteers to ensure we always have engaging trails created and produced to a high quality.

There is always an opportunity to work with all departments on enhancing the visitor experience as collaboration is key to the success of how we work.

As Visitor Experience Officer, your main focus will be on creating wonderful experiences that welcome and inspire all our visitors and volunteers. This might include devising and running events and activities and finding other ways of bringing the place, and its stories, to life for everyone who comes here.

You may be encouraging visitors to take a closer look at a particular collection, checking presentation around the sites or helping write copy for web pages and social media.

You’ll be a duty manager on a rota with colleagues for the RAF Visitor centre ensuring the smooth operation during our opening hours and liaising with colleagues across the site.

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.