Visitor Experience Officer - National Trust : Job Details

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. If you're enthusiastic, driven and hard working and excited to create visitor-led experiences we’d love you to lead our Visitor programming work.

The Visitor Experience & Operations Team works closely with colleagues across the property to shape the quality and content of our visitor offer. You'll work to create an all year round offer for our visitors.

You'll be required to work some weekends, both as part of the visitor programme activity and event delivery.

The advertised salary for this role will be in effect from 1st April.

Reporting to the Senior Programming & Partnerships Officer, you'll be working closely alongside the Programming & Partnerships Officer.

Belton House is an outstanding 17th Century mansion renowned for its internationally significant art and architecture, surrounded by 1200 acres of spectacular parkland, Gardens and Pleasure Gardens. Welcoming over 440, 0000 visitors per year, Belton is one of the top ten pay for entry visitor businesses in the National Trust.

Working at Belton means joining an upbeat team committed to delivering superb visitor experiences, creating a culture of welcome and inclusion and delivering experiences that appeal to all who visit.

Responsible for the development and delivery of an inspiring, engaging and innovative visitor programme, you’ll be a key in delivering our programming and events for the property over several areas including cultural and creative programming, community engagement and endorsing our environmental messaging.

With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the team ensuring high standards of presentation and service as part of the visitor experience team.

You’ll use programming to encourage repeat and new visits, meeting the needs of a diverse audience, and encouraging visitors to connect with our cause, collaborating with other teams on the property and building relationships with external partners to help us deliver a high-quality and consistent programme of experiences. You'll also be responsible for fundraising on property, ensuring we can fund our important conservation work.

We'd love to hear from you if you’re:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.