Voice & Telecoms Support Engineer - Oscar Technology : Job Details

Role: Voice & Telecoms Support Engineer Location: Leeds (Hybrid)Salary: £25,500 - £28,000 DoE

Summary:An exciting opportunity has arisen for a Support Engineer to join a leading telecoms company that specialises in VoIP and connectivity services. In this role, you'll be the first point of contact for customers, troubleshooting technical issues across VoIP, 3CX, and connectivity solutions. We're looking for a passionate problem-solver with a strong customer service focus who can manage technical incidents efficiently and professionally.

The Company:A dynamic and growing player in the telecoms industry, this company offers a customer-centric approach with a strong focus on delivering top-notch VoIP, connectivity, and mobile support services. You'll be joining a team that's friendly, driven, and committed to innovation and personal development. Their people-first culture is all about being proactive, kind, and driven, ensuring both professional success and a positive work environment.

The Role:As a Technical Support Engineer, you will provide top-tier technical support across VoIP, networking, and mobile services. You'll troubleshoot and resolve issues, ensuring customer satisfaction while escalating more complex challenges when necessary. The role is perfect for someone with prior experience in a fast-paced service desk environment.

Key Responsibilities:

• Provide support for VoIP, 3CX, and connectivity solutions
• Troubleshoot network connectivity issues and provide prompt resolutions
• Manage incidents and service requests through Salesforce
• Coordinate between customers and third-party vendors to resolve technical issues
• Ensure SLAs are met and follow up with customers post-resolution
• Contribute to the support knowledge base and create technical documentation

Skills We're Looking For:

• Experience in a client-facing technical support role
• Strong troubleshooting and problem-solving skills, particularly with VoIP and networking
• Knowledge of cloud telephony and networking infrastructure
• Strong customer-service orientation and communication skills
• Experience with 3CX systems is a plus

Apply Now!If you're an experienced Support Engineer looking to grow in a dynamic and people-first environment, this is the role for you!

Referrals:Know someone who might be a great fit? Refer them and earn £1,000 in retail vouchers if we hire them! Email: to recommend someone for this role.

Interviews are being held imminently - send your CV now to avoid missing out!

Role: Voice & Telecoms Support Engineer Location: Leeds (Hybrid)Salary: £25,500 - £28,000 DoE

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