Warranty Claims Coordinator - TLP Consultancy Ltd : Job Details

Warranty Claims Coordinator - Application deadline 10th January

• £37,000 (pro rata)
• Maternity cover : 6 - 12 months
• Near Epsom, Surrey (location is most easily reached by own transport)
• Hybrid working (3 days a week in the office)
• ASAP start
• Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

Do you have warranty or claims experience in the automotive sector? Are you passionate about providing outstanding support and building strong relationships?Are you currently working in a dealership in a Warranty Claims Advisor or Service Advisor role?

If so, we have an exciting opportunity for you!

Join the Warranty Support Team as a Warranty Claims Coordinator, supporting warranty operations, claims, and audit functions for 6-12 months of maternity cover. You’ll play a vital role in ensuring we do business the way customers love, providing world-class warranty product support, audit controls, and technical services to our dealer network.

What you’ll be doing:

• Reporting directly to the Warranty & Audit Team Leader, the role is to process Warranty Claims, Prior-approvals (PARFs) and Compass cases in a timely manner and in accordance with Toyota/Manufacturer Policies & Procedures.
• This is achieved through claim assessment, analysing & evaluating claim data and validating supporting evidential documents submitted by Dealers.
• If required, support an audit programme, taking appropriate on-site & desk-based actions to support, train and improve the dealer individual performance and in line with governance, policy and business objectives.
• Assist with the identification, creation and publishing of Warranty bulletins and information to support the Network with Warranty activities, governance and policy.

Warranty Team Purpose:

• Timely processing and payment of network claims and PARFs
• Communicate clearly & effectively with Network Partners with regard to supporting related queries.
• Liaise with TME Warranty Teams on TMC warranty policies & procedures. Share easy to understand explanations & best practice with the Network.
• Identify possible candidates for future audit consideration.

You will:

• Be in direct communication with the Toyota & Lexus Network from technician & after sales personnel, to Service Manager; supporting the warranty claims process, resolving warranty claim queries to enable the efficient payment of claims.
• Identify new trends and warranty concerns to Line Management and share ideas for addressing.
• Work to achieve SLAs & KPIs.

Skills and Behaviours:

Essential

• Technically aware or have aptitude to develop new skills
• Customer handling skills and negotiation
• Network facing skills
• Strong interpersonal and communication skills (verbal and written)
• Compass case handling
• Confident in communicating with customers and internal stakeholders
• Excellent time management
• Passionate about mobility
• A willingness to change and adapt, as technology advances and business changes
• Collaborative, helping others to achieve results, drive change
• Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting
• Be passionate about helping to support our customers

Desirable

• Warranty Systems
• Experience of working for an automobile manufacturer or dealer
• Technical qualifications
• Audit experience
• AS400 knowledge
• Comfortable explaining complex information
• Empathy and understanding