Warranty Test Tech - Pertemps Dudley West Brom Perms : Job Details

Warranty Test Technician (Permanent)Location: Oldbury/SmethwickSalary: up to £35k Based on experienceJob Purpose:Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults.Identify liability and determine acceptance tolerancesCollect root cause analysis and provide corrective feedback to resolve the issues.Provide sufficient detailed analysis and escalate to a higher level to enable issue and trend analysis to provide information for warranty cost reduction activities.Job Duties:

• Carry out hands-on inspection and diagnostics of units and review against OEM specification to understand issues.
• Ensure that analysis data is reported to Head of Engineering within agreed time scales in customer specific format as required.
• Conduct detailed analysis of warranty returns, claims and costs to determine corrective and preventative actions to support both the Customer, Production and Supplier.
• Provide technical support to all internal departments to maintain and improve product quality
• Communicate fault and liability information to the relevant internal management in order to obtain robust interim and permanent corrective actions aimed at warranty prevention and cost reduction.
• Contribute to ensuring lessons learned from warranty analysis are communicated to management to be captured on new projects
• Support regular meetings with representatives from appropriate departments to establish an action plan for improving build quality to reduce warranty claims.
• Ensure all products flow through the warranty department in a timely manner
• Maintain the calibration system, ensuring all equipment is correctly calibrated
• Undertake special projects as required
• Contribute to continuous improvement activities
• Write simple reports and provide information to management

Requirement/Experience/Competence/Qualifications:

• Preferred understanding of fuel systems and application on engine.
• Preferred understanding of hydraulic and electromechanical systems.
• Preferred experience of using machinery.
• Ability to use hand tools and measurement equipment.
• Ability to interpret results and data to determine root cause analysis.
• Ability to work in a diverse and dynamic environment.
• Knowledge of using Microsoft excel and word applications.
• Good communication and interpersonal skills.
• Proven experience to work as part of a team.
• Ability to present data effectively.
• Problem-solving skills.
• Analytical skills.
• Ability to work on own initiative Qualifications and Experience Levels:
• GCSE Level A-C, IVQ Technician certificate, BTec first certificate or equivalent NVQ level 2 qualification
• Displays a good attitude towards work, and the aims and objectives of the company.

Working Hours:Monday to Friday 08.00 am to 5.00 pm