Welfare Coordinator - EF Education First : Job Details

EF Oxford is seeking a dedicated and compassionate Welfare Coordinator to join our team for the 2025 summer season. This role involves ensuring the well-being, safety, and satisfaction of our international students while providing exceptional customer service. If you are passionate about student welfare, thrive in a dynamic environment, and excel at problem-solving, we want to hear from you!

EF’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

As a Welfare Coordinator this summer, you’ll be a cornerstone of student well-being at EF Oxford, providing vital support to international students during their stay. Your empathetic approach, combined with strong organizational skills, will help ensure students thrive academically, socially, and emotionally. From addressing welfare concerns to creating a safe and welcoming environment, this role is pivotal in shaping an exceptional experience for every student, promoting both their safety and success.

This is a fixed-term, full-time position (Sunday to Friday) running from June to August 2025, with permanent job opportunities post summer.

Responsibilities

• Assist with student registration, intakes, and welcoming procedures
• Conduct daily attendance checks and follow-ups for under-18s and over-18s
• Address student inquiries, problems, and complaints regarding their campus experience
• Track, follow up, and close student cases in line with EF’s golden standards
• Book health appointments and accompany under-18 students when necessary
• Update welfare information across the school, including notice boards and online platforms
• Organize and promote welfare-related events and activities
• Escalate health and safeguarding concerns and red flags to the Welfare Manager
• Maintain connections with local youth support services and groups
• Support disabled students with a focus on inclusion and accessibility on campus
• Participate in feedback activities, such as evaluations and student council meetings, and follow up on issues raised
• Provide support during weekly Sunday and Monday student registration and induction

Requirements

• Must be a team player who can lead from the front, be outgoing and have great attention to detail
• Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence
• You should be passionate about customer service and providing quality
• Ability to work under pressure and in a high-paced environment
• Fluent in English
• In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Continuous professional development
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Access to EF Hello language learning

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.? References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.? Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.? Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.