Wholesale Service Centre Advisor - Anglian Water : Job Details

Salary - Circa £29,000, dependent on skills and experience

?FTC (maternity cover) until 31st December 2025

Full time, 37hrs/week

Location: Peterborough, Thorpe Wood House

Personal private health care

Double-matched pension

Virtual GP service for you and your household

Make every drop of your potential count. Join our team!

We are recruiting for a Wholesale Service Centre Advisors to join our team on a permanent basis.What you'll be doing:

You'll be the single point of contact for all Non-Household Retailers for all wholesale enquiries.You'll be responsible for Wholesale Billing, Maximum Daily Demand (MDD) Management, Water Meter Logging, Meter Enquiries, Trade Effluent and all general enquiriesAs part of a dynamic team, you'll administer activities in relation to Water Supply Licenses, NAV's and Market Codes defined by Ofwat and MOSL. This role is the first point of contact for all standard retail enquiries entering the Wholesale Business.You'll demonstrate excellent customer management skills, ensuring all enquiries received are responded to equivalently and consistently within agreed levels of service.

As a valued employee you will be entitled to:

- competitive pension scheme - Anglian Water double-matches your contributions up to 6%

- Personal private health care

- Annual bonus scheme

- 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion

- Life cover at 8x your salary

- Personal accident cover - up to 5x your salary

- Flexible benefits to support your wellbeing and lifestyle

What does it take to be a successful? You will be flexible in your approach, enthusiastic about transformation, and will develop alongside the changing market conditions. As well as:

· Take pride in delivering high quality work, completing tasks accurately and on time

· Show enthusiasm for the role and stay positive when things change

· Maintain confidentiality when necessary, respecting the needs of customers, colleagues and regulators· Precise and accurate when entering data

· Great at building and maintaining key working relationships with stakeholders

· Strong IT skills and attention to detail

· SAP, Salesforce, and Registers would be advantageous

· Personable and professional communication style

If successful, your full job title will be Wholesale Service Centre Advisor.

Closing date: 17th November 2024

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