Witness Care Officer - Merseyside Police : Job Details

Witness Care OfficerCJ Prosecutions Witness Care Rose Hill, HeadquartersPermanentGrade C, £26,106 - £28,653

Merseyside Police

Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment?

At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you 'being the right fit’. We want to help you feel what it’s like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, If you like what you hear, then we’d love you to apply!

Job Purpose

To be the Single Point of Contact for victims and witnesses from first hearing at court to case finalisation, and providing the appropriate support and information in order to comply with the police’s obligations under the Victim’s Code of Practice.

Knowledge and Experience

Good understanding of the Criminal Justice System, partners, policies and procedures.

Knowledge and understanding of the priorities of victims and witnesses in the Criminal Justice System E.g. Victim’s Code of Practice, Witness Charter.

Excellent communication skills - the post holder will, on a daily basis, be communicating with victims and witnesses, who will be attending the Court to give evidence.

Knowledge of relevant Force and IT, E.g. Live-links, Origin, Niche, Storm, PNC, (not exhaustive) and the Criminal Justice System exchange. The post holder will need to keep up to date with changing requirements for digital case file assembly.

The post holder must become competent in the use of Witness Management System.

Excellent planning and organising skills to cope with the changing priorities to ensure service delivery.

Ability to work co-operatively as part of a team to ensure targets are met.

Experience of working in a 'customer focused’ environment and the ability to show empathy and compassion victims and witnesses.

Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system, being flexible about different ways of working and putting effort into making them work.

Clear and demonstrable professional and ethical standards in line with all force policies.