Workforce Scheduler - Reed : Job Details

Are you a detail-oriented individual looking for a new challenge?

We are working with a leading Fire and Security firm, seeking a confident individual to join the Scheduling team. If you have experience of working in an administrative supprot role with good customer service, we invite you to apply for this fantastic opportunity!

Working in the fire and security industry means being part of a sector that is essential to the safety and well-being of communities. You’ll have the satisfaction of knowing your work helps protect lives and property, providing peace of mind to countless individuals and businesses. This industry is constantly evolving with new technologies and innovations, offering exciting challenges and opportunities for those who are passionate about making a difference. Join us and be a part of a field that truly matters.

Role: Scheduler

Location: Birmingham

Salary: £25,000

Working hours: Full time, Monday to Friday (08:30 – 17:00 with 1 hour lunch)

Daily Responsibilities:

• Scheduling and Dispatching: Coordinate and schedule service appointments for our field technicians, ensuring optimal use of resources and timely service delivery.
• Client Communication: Act as the primary point of contact for clients regarding scheduling inquiries and updates.
• Database Management: Maintain accurate records of service appointments, technician availability, and client information.
• Problem Solving: Address and resolve scheduling conflicts and last-minute changes efficiently.
• Collaboration: Work closely with the operations team to ensure seamless service delivery and client satisfaction.

Ideal Candidate Background:

• Previous experience in an administrative or customer service based role.
• Strong organisational and multitasking abilities, excellent communication skills, and proficiency in scheduling software and tools.
• Detail-oriented, proactive, and able to work under pressure with a positive attitude.

Ready to take the next step in your career? Apply today and join our team of dedicated professionals committed to excellence in fire and security services.