Workplace Team Member - Livv Workplace : Job Details

Within the position of Team Member, you will be working as part of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the Livv Strategy.

• Own the touchpoint journey and user centric concepts
• Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
• Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
• Effectively deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
• As a brand ambassador for Livv you will be responsible in ensuring that all client site procedures and standards are met
• To focus on curated experience and drive the agenda for our end users and customer
• To show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirement.
• To work as part of the workplace team within Front of House providing seamless and effective service delivery
• To process all meeting room requests efficiently in line with the client meeting room management system.
• To effectively and efficiently deal with emails requests in the main reception inbox and the enquiries inbox
• To assist in the training of where necessary other Client Services and Network Team Members
• To use the client site operating systems in accordance with guidelines. •To carry out other duties or responsibilities that may from time to time be assigned by your Team Leader
• To maintain the necessary confidentiality and discretion as site requirement
• To maintain a professional appearance at all times

Experience & Traits

• Relevant customer service experience
• Ideally have experience working with systems (e.g. MS Office)
• High degree of accuracy
• Excellent communication skills
• Good time management
• Ability to work on own initiative and as part of a team
• Motivated, committed and flexible
• Health & Safety understanding
• Ability to adapt to a different clientele however, remain professional