Employment Type : Full-Time
Job Title: Head of Customer Service Industry: Large Format / Litho / Digital Print Location: Swindon Salary: Up to 45k Depending on industry experience Job Role Following a period of remarkable growth driven by a solid business strategy, my client are seeking an experienced Customer Service Manager to lead their customer service team as Head of Customer Service. This is a fantastic opportunity to join a litho and digital printing company recogni...
Employment Type : Full-Time
Head of Account Management & Customer Service Tunbridge Wells 50K - 57K additional benefits To lead, manage and develop the Customer Service function and a mix of an office and remote-based Account Management team to achieve & grow in line with the strategy whilst providing high quality service to all specified members and transactional customers. Responsibilities: Direct line management and motivation of the Customer Service and Account...
Employment Type : Full-Time
We are working with a key client in the high-cost, short-term lending sector, recently acquired by a prominent investment group eager to establish best-in-class Customer Experience (CX). With a renewed focus on growth, compliance, and customer-centricity, we are looking for an exceptional Head of Customer Experience to lead and transform our customer service and operations. Client Details As a leading lending business specialising in providing e...
Employment Type : Full-Time
The Company: Privately owned high-growth MedTech solution helping drive clinical value and patient engagement! Looking to 5x their revenue by end of 2025 and close to securing Series-A funding! Customer Success focussed! Despite being a young business, they know that a Customer Centric direction is key! The Opportunity: Lead the Customer Success strategy for this exciting med-tech scale-up! The Founders want someone to come in with ideas and the...
Employment Type : Full-Time
Job Type: Interim Location: London Salary: 500- 700 per day inside of IR35 We are recruiting on behalf of a large housing association, the UK’s largest provider of affordable housing. This role is pivotal in ensuring that the voice of residents is heard, shaping service design, and improving service delivery through effective management of customer feedback and complaints. Day-to-Day of the Role: Lead the Group Customer Engagement Strategy...
Employment Type : Full-Time
We are seeking an enthusiastic and experienced Customer Success Manager with strong Team Leader experience to join a dynamic team within the SaaS space in Richmond. In this role, you will be responsible for managing and nurturing relationships with key clients, guiding them through onboarding, and delivering engaging product demos to ensure their success. You will be working in a fast-paced, innovative environment, supporting...
Employment Type : Full-Time
Castlefield Recruitment are currently recruiting a ‘Head of Customer Contact – Repairs’ for a national housing association. This is a permanent role, paying 62,843 per annum, and is based from their office in Peterborough. The role: Ensure that repairs are accurately recorded on the system and appropriate SOR codes are assigned to jobs to help facilitate high ‘First Time Fix levels’ Responsible for efficient and effective running of the contact ...
Employment Type : Full-Time
Head of CRM Our client is Automotive retail group with an ambitious growth plan. They pride themselves on delivering exceptional customer service and providing a seamless car buying experience for both new and used vehicles. With a strong emphasis on innovation and scalability, They are evolving to meet the changing needs of the market. As the Head of CRM with our client, you will be at the forefront of driving owned growth in both our new and u...
Employment Type : Full-Time
Role : Head of CRM Working set up: Hybrid working – typically in office 2-3 times a week Office location: Hertfordshire Salary : Up to 90,000 to 100,000 plus 20% bonus and benefits How would you go about building a CRM programme for a product that’s very much a ‘considered purchase’ – taking a view of ‘disrupting the status quo’ much in the same way companies like Cinch, Motorway and CarWow have successfully disrupted car buying and selling in t...
Employment Type : Full-Time
Customer Service Administrator Location: West End Salary: 25,000- 28,000 Bonus Hours: Monday to Friday, 9am-5:30pm My client who are based in Woking are seeking a Customer Service administrator to join their friendly and fast growing team. In this role you will be responsible for being the first point of contact for customers and dealing with office administration. The ideal candidate would have previous experience in customer service looking fo...