Employment Type : Full-Time
Overview Lead and manage my client’s IT Service Desk, overseeing cloud platforms, IT infrastructure, software, and print devices for internal and external clients. Ensure top-tier service delivery, meeting performance benchmarks, and exceeding customer expectations. Key Responsibilities Oversee incidents and requests, acting as the escalation point for critical issues. Manage major incidents, change management, and capacity planning. Ensure opti...
Employment Type : Full-Time
Job Title: Service Desk and IT Analyst Reporting to: IT Development Manager Salary: 25k - 30k Location: Office Based - Portsmouth PO7 The Company: My client is a leader in the smart transport industry, particularly in the field of ticketing and smart travel cards. In addition, they produce and manage transport payment portals for several public sector and private travel companies. The business employees less than 50 people but has an established...
Employment Type : Full-Time
The role – IT Service Desk Specialist The salary - 25,000 - 30,000 The location – Dundee. Hybrid working is available, with the expectation being that the successful candidate would be in office 3 days a week. I’m working with a fantastic organisation as they look to add an IT Service Desk Specialist to join their client-facing team as it continues to grow. The successful candidate will work within the service desk team to deliver strong technic...
Employment Type : Full-Time
IT Service Desk Manager (ITIL) Experienced IT Service Desk Manager ITIL, to lead a service desk team and elevate customer service standards. As the Service Desk Manager, you will play a crucial role in reorganising and enhancing service desk operations. This position requires a balance of technical expertise, leadership skills, and a strong customer service mindset. The ideal candidate will have a proven track record of transforming servic...
Employment Type : Full-Time
Role: IT Manager Location: Walsall Salary: Up to 50,000 Our client is an award-winning manufacturer who are looking for an IT Manager to join their expanding team. The role is on site Monday - Friday. They are looking for someone with previous experience within a similar role, someone who has strong organizational skills as well as being self-motivated, has great communication skills and attention to detail. This is a great opportunity to step i...
Employment Type : Full-Time
IT Service Desk Team Leader 26,000 to 30,000 basic salary per annum plus benefits including bonus, private healthcare, 23 days holiday ( birthday) and excellent training & development plans etc. A key client of ours, based in Bradford, is looking for an IT Service Desk Team Leader to join the team on a permanent basis. This is a fantastic opportunity for an IT Service Desk Team Leader to join a thriving organisation where you will have the c...
Employment Type : Full-Time
IT Service Delivery Manager 40,000 - 45,000 per annum Bracknell We are looking for an IT Service Delivery Manager to oversee the Service Desk operations for our client's IT Team. They are a small and friendly team and in this role you will be supervising their IT Engineers. You will engage directly with their customers both on and off-site, to thrive in this role, you must have the technical and managerial experience but there is a massive focus...
Employment Type : Full-Time
IT Service Desk Team Lead Luton - on-site Monday - Friday 9:00 - 17:30 Salary: 40,000 - 45,000 per annum We have an exciting opportunity for an IT Service Desk Team Lead who will report to the IT Operations Manager and have responsibility for our clients IT Service Desk. The IT Service Desk provides first and second line support to internal customers and partners. The IT Service Desk Lead will oversee IT service delivery from all IT teams to ens...
Employment Type : Full-Time
Customer Service Administrator Imperial Recruitment Group are delighted to announce that we are working in partnership with an Engineering business who are recruiting for a Customer Service Administrator Salary: 23,569 per annum Contract Type: Permanent Location: Stockton Hours: Full Time Job Purpose: To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers thro...
Employment Type : Full-Time
Customer Service Coordinator Imperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis. Salary: Up to 24,000 per annum plus bonus Contract: Permanent Location: Stockton Hours: Full Time Job Purpose To deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide re...