Employment Type : Full-Time
Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad r...
Employment Type : Full-Time
Head of Service Management What are you looking for in your next role? A slow-moving role in a sleepy industry? A small team with very limited potential, and a tiny client base with a low satisfaction rate? In that case, this role is not for you. We are looking for a Head of Service Management to join our rapidly-expanding tech hub in the heart of Neath, to take the lead on team management while ensuring that our valued clients continue to recei...
Employment Type : Full-Time
Service Desk Manager – ITIL | Service Transformation | Customer-Centric Focus | Gloucester | 54,000 Our client is seeking a Service Desk Manager with a strong track record in transforming IT support services . This is an exciting opportunity to lead the evolution of their IT Service Desk , driving improvements in efficiency, user experience, and ITIL best practices . The Role The successful candidate will take ownership of the Service Desk funct...
Employment Type : Full-Time
Service Desk Manager Location: Oldbury, Birmingham Contract: 3-month contract Industry: Charity Rate: 70,000 pro rata'd equivalent About the Role Working for a National Charity. We are seeking an experienced IT Service Desk Manager to lead and improve a struggling IT Service Desk. You will ensure service levels are met, enhance customer satisfaction, and drive continuous improvement in line with ITILv4 best practices. They are looking for someon...
Employment Type : Full-Time
Service desk manager | Gloucester| 54,000 Your new role You will act as a single point of contact for customers and users. Manage service requests within the agreed SLAs Raise all incident tickets to the service management toolset and speak with relevant teams to ensure proper service. Work with 3rd party suppliers. Perform troubleshooting and incident resolution Escalate incidents and service requests. Provide leadership to the team and guidanc...
Employment Type : Full-Time
Service Desk Manager Location: Oldbury, Birmingham Contract: 3-month contract Industry: Charity Rate: 300- 350 Inside IR35 or an FTC with 50,000 annual salary About the Role Working for a National Charity. We are seeking an experienced IT Service Desk Manager to lead and improve a struggling IT Service Desk. You will ensure service levels are met, enhance customer satisfaction, and drive continuous improvement in line with ITILv4 best practices....
Employment Type : Full-Time
Service Desk Manager - London IT Managed Services An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries including accounting, finance and legal firms. This is a great opportunity to be involved with some exciting projects as well as gain personal and career development within a fast-growing MS...
Employment Type : Full-Time
As a Business Recruitment Manager in Preston, you'll be leading the existing established recruitment team who cover the recruitment of the commercial and accountancy/finance sector. This is a 'hands-on' managerial role, running your own desk, which enables personal and team bonus and supporting/recruiting a small team! This role offers a unique opportunity to grow and develop the business support specialism and expand our team. Key Responsibilit...
Employment Type : Full-Time
About the role This is an exciting new role in the Account Management team that will be responsible for managing the relationships with a portfolio of customers, principally via the phone. This new opportunity will involve performing retention, save and win back activities to achieve agreed licensed and unlicensed gross profit growth targets. This includes growing and renewing existing customer supply contract value, as well as identifying and p...
Employment Type : Full-Time
The starting salary for this permanent position is 52,047 per annum based on a 36-hour working week. We are excited to be recruiting for a skilled and highly motivated Unit 4 Service Delivery Team Leader to join our dynamic MySurrey Service Delivery team. The team is based in Woodhatch, Reigate but we promote a hybrid approach to working, meeting collaboratively when required. There is an expectation to attend the office, at least once a week. R...